SHIPPING AND DELIVERY
*Labels and Bag Tags has the options to be mailed out by Normal mail or SmartPac.
Posters will be mailed out only by SmartPac.
Normal (Labels, Bag Tags)
Standard postage within Singapore is FREE. Please note there are no tracking numbers for Regular Mail and MuaKids will not be responsible for any lost or damaged mail. Deliveries within Singapore for regular mail takes about 3-5 working days after it has been mailed out.
SmartPac (Labels, Bag Tags and Posters)
Free SmartPac delivery for orders above $100. Please select SmartPac (FREE) in the shipping options.
For orders below $100, if you would like your orders to be tracked, choose SmartPac for the shipping method. Your package will be delivered to the letterbox.The fee for SmartPac postage is $3.80. It can be tracked here through SingPost website. Deliveries within Singapore for SmartPac takes about 2-5 working days after it has been mailed out.
There is a flat fee of $5 for deliveries in Asia - Hong Kong, Indonesia, Malaysia, Philippines, Korea, Thailand, Taiwan, Brunei. We ship overseas via registered airmail. Delivery to Asia takes about 10 days.
For countries not listed here, please contact Customer Service Team for enquires.
If you do not receive your package within 2 weeks, please contact our Customer Service Team.