Questions about Guarantee and Refunds

If you find any problems or issues with our products please contact our Customer Service Team for help.

What should I do if there is error with my labels?
Rest assured all our labels are checked thoroughly and carefully before sending out. We have strict quality control in place to check every order before they leave Muakids. However, sometimes things go wrong. If there is a spelling mistake on our behalf or we supplied the wrong labels, we will reprint replacement labels for you upon the return of the original labels we have supplied.

What is our Refund Policy?
If an error arises on our behalf i.e. misspelt name etc. we will reprint your original order correctly and post it with priority at no extra cost to you, but we will ask for the return of the faulty product for our examination. However if you simply change your mind or you supply the wrong details refunds will be given at our discretion as to how we will assist you further. We understand that mistakes can happen so please ensure you always double check your order before submitting.

What guarantee do we offer?
It is important to us that you are entirely satisfied with your purchase and we are confident that you will love our products as much as we do, that we offer a 100% replacement guarantee.

If however, you are not happy with your personalized products, simply send us an email to inform us and post them back within 30 days for a full refund or exchange.


 

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